Resolving Your Concerns
Complaint Resolution Process
Under the Mental Health Act, patients who are or have been under one or two admission certificates or renewal certificates, or subject to a Community Treatment Order (CTO) or those acting on their behalf, may contact the Mental Health Patient Advocate (MHPA) if they have a complaint. If the complaint does not fall under the jurisdiction of the MHPA, a referral may be made to another body to assist.
All inquiries made by the Mental Health Patient Advocate into complaints are called investigations, which may be informal or formal (as outlined in the Mental Health Patient Advocate Regulation).
Most complaints that are brought to the attention of the Mental Health Patient Advocate can be resolved through informal investigation.
Only the Mental Health Patient Advocate may authorize a formal investigation. Formal investigations are investigations that cannot be easily resolved over the telephone. All information about an investigation is documented in the Office of the Alberta Health Advocates data system and remains confidential as required by law.
View Diagram of the Complaint Process